Frequently Asked Questions
We understand you may have questions about our services and how we operate. Below are some of the most frequently asked questions. If you need further assistance, please don't hesitate to contact us.
General Questions
What is Voluntas?
Voluntas is a free, confidential, and independent conflict resolution service that supports volunteers and volunteer organisations. We provide skilled volunteer mediators to help manage and resolve conflicts early, fostering constructive conversations and positive outcomes.
Who are the mediators at Voluntas?
Our mediators are accredited professionals who volunteer their time and expertise. They come from various backgrounds, including mediation, leadership in the volunteer sector, academia, and other relevant fields.
How can Voluntas help my volunteer organisation?
We offer conflict resolution services, including mediation and facilitation, through our Constructive Conversations Program. Our goal is to help organisations manage conflicts early, preventing escalation and promoting a collaborative environment.
For Volunteers and Volunteer Organisations Seeking Assistance
How do I request help from Voluntas?
If you need assistance with a conflict, please fill out our referral form. We will connect you with an accredited mediator who can guide you through a constructive conversation.
Is the service really free?
Yes, all our services are completely free of charge. We are dedicated to supporting the volunteer sector without any financial barriers.
Is my information kept confidential?
Absolutely. What is said, done, and written during our sessions is generally private to the people involved. The level of confidentiality is decided by the participants, although some organisations may need to be informed of the conversation’s outcome.
For Mediators Looking to Volunteer
How can I volunteer as a mediator with Voluntas?
If you are an accredited mediator interested in joining our team of Volunteer Conflict Resolution Supporters. Complete our Expression of Interest form to get involved and help us foster positive change in the volunteer sector. We are always looking for skilled professionals to join our team.
What qualifications do I need to volunteer?
We require our volunteer mediators to be accredited professionals with experience in conflict resolution. We also provide opportunities for experienced mediators to mentor those new to the field.
What kind of commitment is required?
The time commitment varies depending on the needs of the volunteer organisations we assist. We appreciate any amount of time you can offer and will work with your schedule to ensure a mutually beneficial arrangement.
About the Constructive Conversations Program
What is the constructive conversations program?
Our Constructive Conversations Program provides independent conflict management professionals to help participants engage in constructive conversations and reach agreements in an informal, collaborative, and consensual manner.
What if no agreement is reached?
If no agreement is reached, Voluntas will assist in identifying the issues still in dispute and exploring possible next steps. Our goal is to help you find a path forward, even if an immediate resolution is not achieved.
Is participation in the program voluntary?
Participation can be voluntary or part of an organisation’s dispute resolution process. We aim to provide a safe and supportive environment for all participants.
Is the program about discipline or blame?
No, the program focuses on resolving conflicts in a safe and constructive environment, free from blame or disciplinary actions. Our aim is to enable everyone to continue their valuable volunteer work without the burden of unresolved issues.
What happens if an agreement is reached?
If an agreement is reached, it may be documented and photocopied for your records. The agreement can be binding if the participants agree on implementation steps.
Still have questions?
If your question wasn’t answered here, please contact us directly. We are here to help and look forward to assisting you.